Shipping and Returns

SHIPPING POLICY:

All shipments:
Packages are sent without signature confirmation by default. Please contact us prior to placing the order if you would like us to require a signature for your delivery.

Orders containing only in stock ready to ship items will typically be shipped the following business day.

Shipments will be sent to the address entered in the shipping address field on our web page during checkout. Boxer Craft House cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. For fraud protection, shipping addresses cannot be changed after the order has been placed. Carriers often leave packages outside at the customer location. Once a package is delivered by the carrier, Boxer Craft House considers the delivery completed. Any liability for theft or damage after delivery is held by the customer.

FedEx and UPS can not ship to PO Boxes. Failure to enter a valid street address may delay your shipment.

Boxer Craft House reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used. Paying through PayPal is recommended for new customers purchasing high value items to prevent possible order cancellations or delays.

Below are the various shipping types and their restrictions.

US Shipping:

USPS First Class and Priority, UPS Ground and SurePost: Delivery times for this method are estimates and are not guaranteed.

Free Shipping Promotion: All orders of physical items over $50 are eligible for free shipping. Virtual or downloadable items do not count towards the Free Shipping total. Customer must select the free shipping deal on the shipping selection page for free shipping to be applied. Free shipping is calculated after any applicable discounts.

International Shipping:

Recipient is responsible for all customs duties, brokerage fees, or import duties as charged by the carrier. Boxer Craft House reserves the right to cancel or deny any orders if export or import laws may restrict shipping of these products to your country. To avoid problems with export regulations, we ask that the total product cost must be under $2500 per day for international orders.

USPS First Class Package International Service and Priority Mail International: These shipping methods have no guaranteed delivery time and may not include full tracking to the destination. Customer assumes all responsibility for lost shipments when choosing this method.

Orders that are refused will have the amount of the return shipping plus any applicable duties/taxes removed from the refund, in addition to the original shipping charges. None of these costs are refunded by the shipping carriers to Boxer Craft House. In the case of international orders, typically the return shipping plus taxes/duties is more than the cost of the products. Customers agree they WILL NOT refuse any shipments when placing an order with Boxer Craft House.

International orders are not eligible for Free Shipping.

International Shipping Promotion: To help our international customers overcome the high costs of shipping, use code OVERSEAS to receive a 15% discount on all orders of $50 or more. This discount can be applied to sale items, but cannot be used with other discounts.

RETURNS POLICY:

Please report any problems you are having to us as soon as possible. Please do not ship items back prior to contacting us and receiving a return authorization.

All warranties cover defects in material or workmanship only. Boxer Craft House cannot be held responsible for damage due to misuse, incorrect measurement, attempted use, or any other user error. Additionally, warranty cannot be claimed with the manufacturers for any items that have been modified.

For US orders within 30 days of purchase, Boxer Craft House will, at its discretion, replace defective items and include return shipping for those components. After 30 days, the customer is responsible for shipping the items back for warranty coverage. Returns are processed in the order in which they are received.

Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 30 days after the order was shipped, otherwise store credit or replacement may be issued.

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs. To receive a full refund for the product price, returns must be shipped within 30 days of purchase and received in new condition with no wear, and all packaging must be included and intact. Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items. We reserve the right to reject returned items if they are in a condition that renders them unsalable as a new product.

All sales of digital products are final.

As-Is items are sold as damaged or defective, and are non-refundable.

All sales of discontinued items are final, and non-refundable.

Boxer Craft House is not responsible in any way for damage to other equipment due to the use of products sold by Boxer Craft House. It is assumed that all products and materials will be used appropriately and with equipment designed to handle such materials. Our warranty and liability only covers the repair or replacement of the item or material that can clearly be shown to have failed under the standard warranty conditions.

Boxer Craft House is not responsible in any way for the use, misuse, or any injury or damage to personal property from the use of any equipment purchased form this store. It is the buyers responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.

All returned items must be shipped to:
Boxer Craft House Returns Department
PO 691
Charles Town, WV 25414